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FAQs

FAQ's

Frequently Asked Questions

We accept major credit/debit cards (Visa, MasterCard, American Express), ZipPay, AfterPay, and EwayPay, and "Buy Now, Pay Later" options.

Yes, all transactions are protected by SSL encryption to ensure your payment details remain secure and confidential.

Yes, after a successful transaction, you will receive an order confirmation email with the details of your purchase.

We offer a 3-day return policy. Items must be returned within 3 days of delivery, unused, and in their original packaging.

Unfortunately, custom or personalized items, like personalized driver licenses, are non-returnable unless they arrive damaged or defective.

To initiate a return, contact us at sales@toysnwheels.com.au with your order number and reason for return. We will provide you with a return shipping label and instructions.

Return shipping costs are the customer's responsibility unless the item is defective or incorrect.

Once we receive and inspect the returned item, refunds are processed within 7-10 business days and credited to your original payment method.

We do not offer direct exchanges. If you need a different item, please return the original product and place a new order.

If you haven't received your confirmation email after placing an order, please check your spam folder or contact us for assistance.

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Best value, premium products, unbeatable rates, exceptional service, customer satisfaction guaranteed

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