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Payments and Returns

Payment and Return Policy


At Toys N Wheels, we aim to provide a seamless shopping experience for our customers. This policy outlines our payment methods and return process to ensure transparency and ease of use.


Payment Policy
We offer secure and convenient payment options to make your shopping experience hassle-free:


1. Accepted Payment Methods:
Credit/Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, and American Express.
Payment Modes: Pay securely through your ZipPay, After pay, and Eway pay account.
Buy Now, Pay Later: We partner with select financial services that allow you to enjoy your purchase now and pay later.
2. Secure Payments:
All transactions on our website are protected with SSL encryption to ensure your payment information is kept safe and confidential.
We do not store your credit card information after the transaction is processed.
Order Confirmation:
Once your payment is successfully processed, you will receive an order confirmation email with the details of your purchase. If you do not receive this email, please contact our customer service team.

Return Policy
We understand that sometimes a product may not meet your expectations. That's why we offer a 3-day return policy to make your shopping experience worry-free.
Eligibility for Return:
Items must be returned within 3 days of delivery.
Products must be unused, in original packaging, and in the same condition as received.
Custom or personalized items, such as personalized kids' driver licenses, are not eligible for return unless they arrive damaged or defective.
How to Initiate a Return:
To initiate a return, contact us at sales@toysnwheels.com.au with your order number and reason for return.
Our team will provide you with a return shipping label and instructions on how to send the item back.
Return Shipping:
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Ensure that the item is properly packaged to avoid damage during transit. Toys N Wheels is not responsible for any damage that occurs during return shipping.
Refund Process:
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Exchanges:
We do not offer direct exchanges. If you need a different product, please follow the return process and place a new order for the desired item.

If you have any questions or need further assistance, feel free to contact us at:
Toys N Wheels
Email: sales@toysnwheels.com.au
Phone: 0410100352

This policy ensures clarity in handling payments and returns, while providing customers with flexibility and security.